Founding cohort now open. Lower rate in exchange for close collaboration and honest feedback.
Psychology-Informed Team Consulting · Australia

How much is your team's silence costing you?

Most teams don't need another training day. They need someone to find out why people stopped being honest, and what it's quietly costing you. We find the cause, hand you the fix, and leave you with a plan you can run.

Book a Free Discovery Call See How It Works

20 minutes. No pitch. No commitment.

MSc Counselling (in progress) · Bachelor of PsychologyJack Bell, Founder. Formally trained in counselling psychology, with direct experience across people-heavy industries and team environments.

Why it matters
$10B/yearCost of workplace conflict to the Australian economy
Only 25%Of AU/NZ employees are genuinely engaged at work
$23k–$60kAverage cost to replace one employee in Australia
50–200%Of salary lost when a preventable exit happens
Jack Bell, Founder of JB Consultancy Group
About

It was never about how people talked. It was about whether they felt safe to be honest.

I'm Jack Bell, founder of JB Consultancy Group. I'm completing a Master's in Counselling, and my career has taken me across a range of people-heavy industries and team environments.

Across all of it I kept seeing the same thing: teams breaking down not because people didn't know what to say, but because it never felt safe to be honest. The defensiveness, the pecking order, the fear of conflict. None of that gets touched by a training day.

I built JB Consultancy Group to bring a psychology-informed lens to a business problem. Not therapy. Practical, applied understanding of why people behave the way they do under pressure, and what it actually takes to change it.

Master of Counselling (in progress)
Bachelor's degree in Psychology
Direct experience across a range of people-heavy industries and team environments
Start Here

You're probably in the right place if…

If two or more of those sound familiar, the problem isn't your people. It's the conditions they're working in, and that's fixable.

What It's Costing You

A team that can't be honest is expensive.

It rarely shows up as a single bill. It shows up as turnover you keep paying for, decisions made too slowly, and good people quietly checking out. Here is what the research says it costs Australian businesses.

$10b

Estimated cost of workplace conflict to the Australian economy each year, through lost productivity, absenteeism and turnover.

25%

Of employees in Australia and New Zealand are actually engaged at work. 64% are coasting, and 11% are actively working against you.

50–200%

Of an employee's salary is what it costs to replace them. Most avoidable exits trace back to how people were managed and spoken to.

~30%

Of a manager's time gets swallowed by disputes and friction instead of the work you actually pay them to do.

Sources: Gallup, State of the Global Workplace 2024 (Australia and New Zealand engagement figures); Australian workplace conflict and turnover cost estimates compiled from industry research (Deloitte; Australian HR and mediation sector reporting). Figures are industry benchmarks, not results from a specific JB Consultancy Group engagement.

How It Shows Up

You probably don't have a name for it yet.

Most owners and directors don't. They just feel the symptoms. If your team has quietly stopped being honest with each other, here is what your week starts to look like.

Problems land on your desk that should have been solved two levels below you.

Meetings end in agreement, then nothing actually changes once everyone leaves the room.

You hear about issues when they're expensive, not when they were small and easy to fix.

Good people resign "for a new opportunity" and you genuinely didn't see it coming.

Two of your best people avoid each other, and the whole team quietly plans around it.

Your managers tell you what you want to hear, so you're the last to know when something's wrong.

Why We're Different

We start with human behaviour, then hand you the fix.

1

Trained to understand human behaviour and psychology

A Master's in Counselling means we bring real training in human behaviour and psychology to a business problem. We can see what's driving how your team behaves, not just describe it back to you.

2

Cause before cure

We don't open with a training package. We find what's actually breaking honesty in your team first, then build the fix around that, so you're not paying to treat the wrong thing.

3

Solutions, not just a report

Every engagement ends with specific actions and a plan you can run, not a report that tells you what's wrong and leaves you to work out the rest.

How It Works

From first call to working blueprint.

No retainer required to start. Every engagement begins with a conversation. We won't recommend a tier until we understand what's actually going on in your business.

1

Discovery Call

20 minutes. Free. You tell us what's going on. No pitch, no pressure. We ask questions, listen properly, and give you an honest read on whether we can help.

2

Assessment Sessions

Four hours across two shorter sessions, run remotely. We speak to people from across the business, not just leadership, and surface what's actually driving the breakdown. Not what people say in the hallway, but what's really happening.

3

Your Blueprint

You receive specific actions in plain English. A clear read on the root cause and exactly what to do first. Not a generic report. Most clients act on it the same week.

4

Ongoing or Done

If the problem runs deeper, we offer ongoing partnership. If the session gives you everything you need, that's a win too. There's no pressure to continue.

Typical timeline: Discovery call to first session within 5–7 business days. Most founding clients see a tangible shift in team dynamic within the first 30 days.

Services

Three ways to work with us.

Every engagement starts by understanding your specific situation. The right tier depends on how deep the problem runs.

Each tier builds toward the same thing: a clear blueprint for your team. Tier 1 sketches it, Tier 2 keeps it on track, and Tier 3 builds the whole thing and hands you the plan to run it.

Tier 01

The Breakdown Diagnostic

One-time · 4 Hours, Split Over Two Days · Remote · From $800 + GST

Not a training day. Structured conversations that surface where things are breaking down, what's causing it, and what it's costing you. The lowest-risk way to see exactly how we work before committing to anything more.

You leave with: 3–5 specific, plain-English actions you can start on straight away, plus a clear read on the root cause. The first page of your blueprint.
  • Four hours of structured conversations, split across two days, run remotely
  • People from across the business, not just the leadership group
  • Written summary of what's really going on, not a generic report
  • A clear starting point for any deeper work
Start Here → Most clients start with this. No commitment beyond the session.
Tier 02
Most popular

The Retention Partner

Monthly Retainer · Founding Rate $2,500/month + GST · 3-Month Minimum

Ongoing support for businesses that need more than a one-off. We get to know your team, your patterns and your politics, and we show up regularly to catch problems before they cost you someone good.

You leave with: a working blueprint that gets sharper every month, plus regular oversight so problems are fixed early instead of after they blow up.
  • Monthly skill-building session with your team (up to 2 hours)
  • Fortnightly leadership check-ins (twice monthly, 30–45 min)
  • Async on-call support with a one-business-day response window
  • Monthly written pulse on what's improving and what to watch
  • Quarterly progress review against your baseline
Enquire About Retainer → Founding rate locks in for the life of the retainer. Rate rises to $4,500/month for new clients after founding cohort closes. All prices exclude GST.
Tier 03

The Organisational Blueprint

On-site · 1–2 Weeks · Project-Based Pricing + GST

For businesses at a turning point: scaling fast, recovering from a serious breakdown, or opening new sites and knowing the existing problems will only multiply.

You leave with: a complete blueprint for the organisation and a 90-day plan to put it into action, built to run without us once we're gone.
  • Full on-site assessment across all relevant teams
  • Live working sessions with team leads during the engagement
  • A rebuilt blueprint, delivered in writing
  • A 90-day action plan you can run independently
Get in Touch →
Who We Work With

Built for professional services firms and private healthcare groups.

We work with two kinds of leaders at law firms, accounting practices, financial planning firms and private clinics. Typically 50 to 200 people, feeling the same problem from different seats.

⚙

Managing Partners, Practice Managers and COOs

You can feel it in the billing gaps, the senior associate who resigned without warning, and the partner whose behaviour nobody upstream is willing to name. You've tried the team day. You need the actual cause found and fixed.

⚒

HR and People & Culture Leaders

You're sitting on exit data and repeat complaints that all trace back to the same source. You know what's driving it. You need an independent voice who can name it to leadership without the political fallout landing on you.

Professional Services

Law firms, accounting practices, financial planning firms. Partnership tension, senior associates going quiet before they resign, decisions made in corridors and ratified in rooms where nobody objects.

Private Healthcare

Specialist clinics, allied health groups, private hospitals. Clinical staff who won't flag concerns with a senior clinician. Turnover that comes in waves. A rostering culture where silence is how you survive.

Technology

Post-seed and growth-stage businesses, 50–200 staff. What worked when the founder could talk to everyone directly stops working past a certain size. Early team culture that doesn't survive the next hire cycle.

Common Questions

Things people ask before they book.

We've done team training before and nothing changed. Why would this be different?

Training teaches people how to behave differently in a workshop. It rarely changes how they actually behave on Monday morning, because it doesn't touch the underlying dynamic. We work on the conditions that make honesty feel unsafe: the hierarchy, the trust gaps, the unspoken rules. Once those shift, behaviour follows. The training you've done probably wasn't wrong. It just treated the surface.

How do I know my team will actually open up to someone external?

That's exactly the point of bringing someone external in. People tell us things they won't tell management, because there's no political risk in doing so. Our sessions are confidential for the individual, which is the only condition under which you get honest data about what's actually happening. You don't get that from an internal review.

We're a small team. Is this overkill?

The Tier 1 engagement at $800 plus GST is specifically designed for businesses that aren't ready for a retainer. It's four hours, split across two shorter remote sessions, and it gives you a real read on what's driving the friction, and what to do about it. Most clients find it either solves the immediate problem or makes the case for why deeper work makes sense. Either way, you're not committing to anything beyond those two sessions.

What if I book a call and it's not the right fit?

The discovery call is free and there's no obligation to proceed. If after talking we're not the right fit for your situation, we'll tell you honestly, including if we think what you're dealing with doesn't need us. We'd rather send you in the right direction than take a client we can't genuinely help.

What does team consulting like this cost in Australia?

We publish our rates, which most consultancies don't. Tier 1, the Breakdown Diagnostic, is a one-time four-hour engagement, split across two remote sessions, $800 at the founding rate and $2,500 once the founding cohort closes. Tier 2, the Retention Partner, is $2,500 a month at the founding rate with a three-month minimum, rising to $4,500 for new clients once the founding cohort closes. Tier 3, the Organisational Blueprint, is a one to two week on-site engagement priced per project. All prices are exclusive of GST. The discovery call is free, and we won't recommend a tier before we understand what's actually going on.

Get Started

Find out what's really driving the friction in your team.

Book a free 20-minute discovery call. No pitch, no pressure. Just a straight conversation about what's going on in your business and whether we're the right fit.

Book Your Free Discovery Call

We're selecting a small founding cohort at $2,500/month plus GST, in exchange for close collaboration and a testimonial if you see results. The founding rate locks in permanently for the life of the engagement.

What happens on the call

  • You describe what's going on in your team. No prep needed
  • We ask a few specific questions to understand the root cause
  • We give you an honest read on whether we can help and what that would look like
  • If there's a fit, we'll recommend a starting point and talk through next steps